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I have problems making the payment. What could be the issue here?

If you are paying by credit card:

  • Is the credit card number correct?
  • Did you enter the correct expiration date (month/year) and is your card still valid?
  • Did you enter the correct CVV number (three-digit number on the back of the card)?
  • Is there sufficient credit on your credit card?
  • Have you registered with 3-D Secure or SecureCode?

In case you are making a bank transfer (except Austria):

  • Did you fill in all the fields correctly?

If you make a payment using your PostFinance Card (Switzerland):

  • Is the ID on the back of the card correct?
  • Did you enter the correct expiration date (month/year) and is your card still valid?
  • Is there sufficient credit in your account?

If you are using a wemakeit credit (except Austria):

  • Is there sufficient credit for the reward you selected?

If it is still not working, please get in touch with us, providing us with the following information:

  • your user name
  • project you would like to back
  • amount and reward selected
  • payment method used
  • if applicable: the last four digits of your credit card number
Have more questions? Contact wemakeit
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