Questions & Answers

General

• What's included in our services?
• What does wemakeit offer me?
• What can I achieve with a wemakeit campaign?
• How do I launch a project?
• Are there any project guidelines I need to comply with?
• Do you also accept international projects?

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Services

• What are the wemakeit services?
• How do the services help me?
• Do I have to use the service immediately or may I also use it later?
• Do I have to buy a service to be visible on your website?
• Do you refund the costs of a purchased service if my project is not successful?

Prepare and Edit the Campaign

• I did not receive a confirmation email after starting my project.
• I cannot start my project.
• How do I edit my project?
• What’s the Editor for?
• I cannot save the changes made to my project with the editing tool. I get a message saying «unauthorized».
• Do I have to include a video?

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During the Campaign

• Is it possible to back a project with any amount of one's own choosing and without claiming a reward?
• Where can I see who are the people backing me?
• My backers have problems carrying out the payments.
• How does the updates work?
• Who will be able to read the updates I post?
• How do I use the widget?

After the Campaign

• How does it work with the money? 
• What happens after a successful campaign?
• Where can I find out about which backer has chosen which reward?
• How do tax authorities understand the funds collected?
• May I use the wemakeit logo? Where can I find it?