Questions & Answers

Registration & Account

General

• I cannot log in. Where do I go wrong?
• How do I delete my account?
• How do I personalize my profile?

Backers

General

• I have some questions I'd like to put to a project initiator. How can I get in touch with him?
• Can I get a reminder on a project?
• How come not all the projects I backed are listed in my profile?

Back a project

• How do I back a project?
• Why do I need to open an account on wemakeit to back a project?
• What is an «anonymous» pledge?
• What happens with my backing?
• How do I get my reward?

Payment & Credit

• How do I pay?
• I have problems making the payment. What could be the issue here?
• Can I get a receipt for the projects I have backed?
• I can't find my payment confirmation. Could you send it to me again?
• Why can I donate to wemakeit?
• How soon will I get my money back if a project is not successful?

See all 19 articles

Rewards & Responsabilities

• What does wemakeit do to ensure that successful projects are carried out?
• Who is responsible for the actualization of a project?
• What can I do if I don't receive my reward?
• When can I expect to receive my reward?
• Why can't wemakeit refund my money if a project is not carried out as planned?

Project Initiator

General

• What's included in our services?
• What does wemakeit offer me?
• What can I achieve with a wemakeit campaign?
• How do I launch a project?
• Are there any project guidelines I need to comply with?
• Do you also accept international projects?

See all 11 articles

Services

• What are the wemakeit services?
• How do the services help me?
• Do I have to use the service immediately or may I also use it later?
• Do I have to buy a service to be visible on your website?
• Do you refund the costs of a purchased service if my project is not successful?

Prepare and Edit the Campaign

• I did not receive a confirmation email after starting my project.
• I cannot start my project.
• How do I edit my project?
• What’s the Editor for?
• I cannot save the changes made to my project with the editing tool. I get a message saying «unauthorized».
• Do I have to include a video?

See all 15 articles

During the Campaign

• Is it possible to back a project with any amount of one's own choosing and without claiming a reward?
• Where can I see who are the people backing me?
• My backers have problems carrying out the payments.
• How do the updates work?
• Who will be able to read the updates I post?
• How do I use the widget?

After the Campaign

• How does it work with the money? 
• What happens after a successful campaign?
• Where can I find out about which backer has chosen which reward?
• How do tax authorities understand the funds collected?
• May I use the wemakeit logo? Where can I find it?

Community-owned Company

General

• What does it mean that wemakeit is community-owned?
• Is wemakeit listed on the stock exchange?
• What was the Crowd Takeover?

Share trading

• What kind of shares does wemakeit offer?
• In which ways can being a wemakeit owner be financially beneficial to me?
• How can I buy wemakeit shares?
• How can I sell my wemakeit shares or transfer them to somebody else?
• How does the market value of wemakeit shares develop?
• How much is the transaction fee for selling wemakeit shares?

See all 7 articles

For owners

• What does it mean to be a wemakeit owner?
• Do I have any obligations when owning a share?
• Can I book wemakeit shares into a traditional securities account at my bank (ISIN number)? 
• How are profits distributed to owners?
• Do I have a voting right and will I get more voting rights the more shares I buy?  
• What is the general assembly?

See all 8 articles

Digitisation of shares

• What does digitising shares mean?
• ​​What are the advantages of digitalizing my shares?
• Where can I see my entry in the share register?
• Will I receive an official document for my registration in the share register?
• Where can I change my personal share data?
• How can I digitise my shares?

See all 9 articles