Questions & Answers

Registration & Account

General

• I cannot log in. Where do I go wrong?
• How do I delete my account?
• How do I personalize my profile?

Backers

General

• I have some questions I'd like to put to a project initiator. How can I get in touch with him?
• Can I get a reminder on a project?
• How come not all the projects I backed are listed in my profile?

Back a project

• How do I back a project?
• Why do I need to open an account on wemakeit to back a project?
• What is an «anonymous» pledge?
• I forgot to select my reward. Can I still add the reward later on?
• What happens with my backing?
• How do I get my reward?

Payment & Credit

• How do I pay?
• I have problems making the payment. What could be the issue here?
• Can I get a receipt for the projects I have backed?
• I can't find my payment confirmation. Could you send it to me again?
• Why can I donate to wemakeit?
• How soon will I get my money back if a project is not successful?

See all 19 articles

Rewards & Responsabilities

• What does wemakeit do to ensure that successful projects are carried out?
• Who is responsible for the actualization of a project?
• What can I do if I don't receive my reward?
• When can I expect to receive my reward?
• Why can't wemakeit refund my money if a project is not carried out as planned?

Project Initiator

General

• What is a Stretch Goal?
• What's included in our services?
• What does wemakeit offer me?
• What can I achieve with a wemakeit campaign?
• How do I launch a project?
• Are there any project guidelines I need to comply with?

See all 10 articles

Prepare and Edit the Campaign

• I did not receive a confirmation email after starting my project.
• I cannot start my project.
• How do I edit my project?
• What’s the Editor for?
• I cannot save the changes made to my project with the editing tool. I get a message saying «unauthorized».
• Do I have to include a video?

See all 15 articles

During the Campaign

• Is it possible to back a project with any amount of one's own choosing and without claiming a reward?
• Where can I see who are the people backing me?
• My backers have problems carrying out the payments.
• How does the updates work?
• Who will be able to read the updates I post?
• How do I use the widget?

After the Campaign

• How does it work with the money? 
• What happens after a successful campaign?
• Where can I find out about which backer has chosen which reward?
• How do tax authorities understand the funds collected?
• May I use the wemakeit logo? Where can I find it?